Shipping & Returns
WITHOUT EXCEPTION, CUSTOM TILE AND/OR STONE PRODUCTS ARE NOT SUBJECT TO CANCELLATION OR RETURN FOR ANY REASON ONCE THE ORDER IS ACCEPTED BY STONE MILLWORKS.
- Products are sold as-is with no returns.
- Material is unique and may not be available for additional orders, so ordering more than you need is highly encouraged.
- Stone tile is sold by the lot and is not available to purchase in partial amounts. For additional questions, please contact our customer service rep.
- Material is available to ship out or be picked up from our San Antonio warehouse.
- Samples are not available at this time.
Pickup
Pickup is available for free for any customer, however they must arrange transportation on their own (trailer, trucks, etc.)
Please note that ALL PICKUPS MUST BE SCHEDULED AND ARRANGED PRIOR TO ARRIVING AT OUR WAREHOUSE. Material will not be released without an appointment. Our customer support team will reach out post-purchase to ask all the relevant questions and schedule your pickup.
Shipping
Shipping rates are calculated based on your location. Within Texas, customers will be charged a flat rate of $150 per pallet of material, with $150 minimum. Additional services required for deliver like lift gate access, forklift, or other associated needs may incur additional charges. Our customer service representative will contact you to ensure all details are finalized and determined before procuring a shipping charge.
Customers outside of Texas will be quoted shipping charges after purchase of material. Any customer may opt to pick up material from our warehouse based in San Antonio, TX.
Contact Us
For customer inquiries regarding recent orders, shipping, or processing a return, please email us at hello@stonemillworks.com. For questions on products please email us at hello@stonemillworks.com. Allow 24-48 hours for a team member to get back to you.